Returns
Policy:
- We are happy to accept returns, please note that we accept returns of orders within 30 days of the date the order was shipped.
Sale Items:
- Products in the Outlet Collection marked as "Sale" can not be returned for a refund to payment method, however they are eligible for an exchange or store credit.
Return Condition:
- Defective items must be reported within 2 days after item delivery date.
- Due to hygiene concerns the following items can not be returned:
- Bodysuits , Swimwear, Intimates, Stockings, Hair Accessories, Hats, Earring, Cosmetic and Beauty products.
Product Return Conditions:
- Please note that items must be returned in the same condition as received without any marks or stain from makeup/deodorants etc.
- We reserve the right to refuse returns that shows signs of wear.
Return Process:
- Please contact our customer support at hello@alieva.com or fill up your request at our Contact Us page.
- We offer free return label for your return order, please print the shipping label attached to the package and mail it to us.
- As soon as we received the item, we will send you new email notification regarding your new exchange order or refund process.
Return Shipping:
- Outbound shipping fees from the original order are not refundable.
Store credit
- Once your return is received and inspected, we will notify your if return is accepted or rejected.
- We will issue a gift card for the same amount of your order to be used for your next order.
Refunds:
- Once your return is received and inspected, we will notify your if return is accepted or rejected.
- Please allow us 3-5 days from the day your return is delivered to refund your order.
- The credit appear on your billing statement within 1-3 business days due to varying processing time of financial organization.