Returns

Policy:

- We are happy to accept returns, please note that we accept returns of orders within 30 days of the date the order was shipped.

 

Sale Items:

- Products in the Outlet Collection marked as "Sale" can not be returned for a refund to payment method, however they are eligible for an exchange or store credit.

 

Return Condition:

- Defective items must be reported within 2 days after item delivery date.

- Due to hygiene concerns the following items can not be returned:

- Bodysuits , Swimwear, Intimates, Stockings, Hair Accessories, Hats, Earring, Cosmetic and Beauty products.

 

Product Return Conditions:

- Please note that items must be returned in the same condition as received without any marks or stain from makeup/deodorants etc.

- We reserve the right to refuse returns that shows signs of wear.

 

Return Process:

- Please contact our customer support at hello@alieva.com or fill up your request at our Contact Us page.

- We offer free return label for your return order, please print the shipping label attached to the package and mail it to us.

- As soon as we received the item, we will send you new email notification regarding your new exchange order or refund process. 

 

 Return Shipping:

- Outbound shipping fees from the original order are not refundable.

 

Store credit

- Once your return is received and inspected, we will notify your if return is accepted or rejected.

- We will issue a gift card for the same amount of your order to be used for your next order.

 

Refunds:

- Once your return is received and inspected, we will notify your if return is accepted or rejected.

- Please allow us 3-5 days from the day your return is delivered to refund your order.

- The credit appear on your billing statement within 1-3 business days due to varying processing time of financial organization.

- Our Outlet products that are marked as "Sale" are not refundable.